Privacy Policy

Tikitaka is committed to protecting the privacy and personal information of all users who access our online slot game platform. This privacy policy outlines how we collect, use, store, and safeguard your data when you interact with our services. We maintain transparent practices to ensure you understand your rights and our responsibilities regarding your personal information. This document applies to all users accessing Tikitaka through any device or platform, and we encourage you to review it carefully to understand our data handling procedures.

Information Collection and Usage

When you register for Tikitaka, we collect personal information necessary to create and maintain your account. This includes your full name, email address, date of birth, residential address, phone number, and payment details. We gather this information directly from you during the registration process and through your ongoing interactions with our platform. Additionally, we automatically collect technical data such as IP addresses, browser types, device identifiers, operating systems, and gameplay patterns to improve our services and ensure platform security. Transaction history, including deposits, withdrawals, wagering activity, and game preferences, is recorded to comply with regulatory requirements and to provide you with accurate account statements. We may also collect information from third-party verification services to confirm your identity and age, which is essential for maintaining safe gaming standards and preventing underage gambling. All information collected serves specific purposes related to account management, fraud prevention, regulatory compliance, customer support, and service enhancement.

Data Security and Protection Measures

Tikitaka employs industry-standard security protocols to protect your personal and financial information from unauthorized access, disclosure, alteration, or destruction. We utilize advanced encryption technology, including SSL (Secure Socket Layer) certificates, to safeguard data transmitted between your device and our servers. Our systems are protected by firewalls, intrusion detection mechanisms, and regular security audits conducted by independent third-party experts. Access to personal information is restricted to authorized personnel who require it to perform their job functions, and all staff members undergo comprehensive training on data protection and confidentiality obligations. We implement strict password policies, multi-factor authentication options, and automatic session timeouts to prevent unauthorized account access. Payment information is processed through PCI-DSS compliant payment processors, and we do not store complete credit card numbers on our servers. Regular backups are performed to ensure data integrity and availability, and our disaster recovery plans are tested periodically to maintain operational resilience. Despite these measures, no system can guarantee absolute security, and we encourage users to maintain strong passwords and protect their login credentials.

Information Sharing and Disclosure

Tikitaka does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with specific categories of recipients when necessary to operate our services and comply with legal obligations. Payment processors and financial institutions receive information required to process transactions, verify payments, and prevent fraudulent activity. Regulatory authorities and licensing bodies may access your data to ensure compliance with gambling laws, anti-money laundering regulations, and responsible gaming requirements. Customer service providers and technical support partners who assist in delivering our services may have limited access to your information under strict confidentiality agreements. Age verification and identity authentication services receive relevant data to confirm you meet legal requirements for accessing our platform. Marketing partners may receive anonymized, aggregated data that cannot identify individual users. We may disclose personal information when required by law, court order, or governmental request, or when we believe disclosure is necessary to protect our rights, prevent fraud, or ensure safe gaming environments. In the event of a business transfer, merger, or acquisition, your information may be transferred to the new entity, and you will be notified of any such changes.

Your Rights and Data Control

Under applicable Canadian privacy legislation, you maintain specific rights regarding your personal information held by Tikitaka. You have the right to access a copy of all personal data we store about you by submitting a written request through our customer support channels. You may request corrections to inaccurate or incomplete information, and we will update our records accordingly within a reasonable timeframe. The right to data portability allows you to receive your personal information in a structured, commonly used format that can be transferred to another service provider. You can object to certain types of data processing, including marketing communications, by adjusting your account preferences or contacting our privacy team. Under specific circumstances, you have the right to request deletion of your personal data, though we may be required to retain certain information to comply with legal and regulatory obligations. You may withdraw consent for data processing activities that rely on your consent, though this may affect your ability to use certain features of Tikitaka. To exercise any of these rights, contact our privacy officer through the designated email address or written correspondence provided in your account settings. We will respond to all legitimate requests within 30 days and may require identity verification to protect against unauthorized access to your information. If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada.

Data Retention and Account Closure

Tikitaka retains your personal information for as long as your account remains active and for a period thereafter as required by applicable gambling regulations and legal obligations. Active account data is maintained indefinitely to provide continuous service and maintain accurate gaming records. Following account closure, whether initiated by you or by Tikitaka, we retain your information for a minimum period mandated by licensing authorities, typically ranging from five to seven years. This retention period enables us to resolve disputes, assist with investigations, comply with audit requirements, and fulfill anti-money laundering obligations. Transaction records, gameplay history, and communications are preserved according to regulatory timelines to demonstrate compliance with responsible gaming standards and financial reporting requirements. After the mandatory retention period expires, we securely delete or anonymize your personal information using industry-standard data destruction methods. Certain anonymized statistical data may be retained indefinitely for analytical purposes, as it cannot be used to identify individual users. You may request information about specific retention periods applicable to different data categories by contacting our privacy team. Upon account closure, you can request immediate deletion of non-essential data that is not subject to regulatory retention requirements, and we will accommodate such requests where legally permissible. Marketing preferences and communication opt-outs are honoured immediately, and your contact information is removed from promotional databases within 10 business days of your request.